Shipping and Returns/Exchanges


SHIPPING:

 Hawaii Residents:  Free shipping on all orders and returns!  Orders are shipping through USPS Priority Mail with Tracking.

Other U.S. Residents:  We will utilize the flat rate shipping boxes to ship orders to the continental U.S. Shipping rates will be reflected at checkout. 

RETURNS / EXCHANGES:

We're not happy unless you are happy!  If you are not satisfied with your purchase, or would like to exchange for a different size, we will gladly accept your return within 15 business days (from invoice date) for either an exchange or your money back.

For all return/exchange requests, please email "contact@mikanandmochi.com" with the following information:

  • Name
  • Order number
  • Reason for exchange

We will then email you return instructions, a pre-paid shipping label in PDF form (printer required) and a return authorization number.  Please return package in the same box it was sent in. 

All merchandise must be returned in the same condition received. Worn shoes will not be accepted for refund or exchange unless received defective.  Once package is received and accepted, we will process your exchange/refund within 7 business days. 

To our Hawaii residents, we offer free shipping on returns.  For all other residents, return shipping costs will not be refunded.  

HAPPY SHOPPING!